JOB SUMMARY:

EBS is currently seeking an enrollment specialist to join our Client Care team. The specialist will assist in helping EBS meet and exceed client expectations by supporting new and existing business. The specialist will be responsible for assisting the team with enrollments, changes and terminations in various portals as well as performing audits to ensure quality control.

KEY RESPONSIBILITIES:

General:

»        Manage internal and external resources in a manner necessary to meet project deadlines and to resolve issues that arise

»        Work cohesively with other team members in an effort to achieve a successful and positive client experience

»        Communicate with clients and team in a pleasant, professional manner

»        Proactively identify ways to improve processing efficiency

Essential Duties & Responsibilities:

»        Processes complex enrollments, terms, and changes

o    Oversee basic enrollments, terms and changes sent to the Patra team

o    Takeover Spreadsheets

o    Navigate multiple carrier portals

»         Collect, analyze, and audit data from various sources

o    Work with Patra team to audit enrollments and terminations (pre and post renewal)

o    Work with the HRIS Specialist to audit employee-facing benefits enrollment platforms

»        Monitor HRIS Mailbox

o    Identify enrollment changes to send to Patra or process manually

o    Maintain organization within the mailbox and file emails accordingly

»        Manage HRIS Systems

o    Keep Maxwell dashboard up to date

o    Monitor Employee Navigator dashboard for action items

»        Work Exception Reports

o    Responding to inquiries from the Patra team on a daily basis

o    Assist with technical issues 

TALENTS/STRENGTHS REQUIRED

»        Self-starter and quick learner

»        Strong attention to detail and follow through

»        Ability to multi-task, prioritize and organize assignments

»        High level of productivity, reliability, responsibility, attendance, dependability, thoroughness, and accuracy

»        Excellent verbal and written communication skills and ability to communicate with both technical and non-technical personnel

»        Problem solver who can recognize an issue and develop a course of action to resolve quickly and efficiently, often in a fast-paced environment

»        Willingness to perform a wide variety of tasks and projects

»        Strong customer service orientation

»        Ability to lead and work with others within a collaborative, team-oriented environment with a positive attitude

CONTINUING EDUCATION

As a condition of employment, the Enrollment Specialist must:

»        Pass the Maryland State Life & Health exam within the first 90 days of employment.

»        Fulfill Maryland State Continuing Education (CE) requirements annually.

»        Participate in internal training sessions and other professional development opportunities as needed.

KNOWLEDGE/EXPERIENCE REQUIRED

»        College degree preferred

»        Knowledge of Microsoft Office with an emphasis on Outlook and Excel 

PHYSICAL REQUIREMENTS/MISCELLANEOUS

»        Valid Driver’s License.

»        There are no physical requirements for the position.