NSI Insurance Group—proudly recognized as a South Florida Top 10 Best Places to Work.  We are seeking a Client Manager for Emerging Business/Small Business Sgment in our Commercial Lines Division to manage a high-volume book of small commercial accounts in a fast-paced environment, requiring strong prioritization and client communication skills.

Scope of Responsibilities

This role supports our Emerging Business / Small Commercial segment, working with clients that are typically smaller in size and complexity. Accounts are fast-paced, high-volume, and relationship-driven, providing an opportunity to build strong client management fundamentals across a broad portfolio. You will play a key role in client retention and account development, ensuring each client receives prompt, accurate, and high‑quality support. The ideal candidate thrives in a deadline‑driven environment, is highly self‑motivated, and works effectively both independently and as part of a team. 

Location

Miami Lakes Office 

Responsibilities

1. Act as primary contact between client and/or producers and insurance carriers, and apply knowledge of insurance policies and procedures to provide proper and effective service and responsible advice to all clients and/or producers.

2. Contact clients and/or producers within required time frames to evaluate client needs and make recommendations, present bid results, relate new product information and receive feedback on services.

3. Prepare and provide price quotes for all new and existing clients as needed.

4. Prepare and submit bid specifications to be mailed to carriers.

5. Compare bid results as received and determine recommendations for clients.

6. Process new cases by requesting appropriate documentation from producers or clients as needed. Verify accuracy. Coordinate enrollment process with producers or clients as needed.

7. Quote, bind and underwrite all renewal applications and new business in a timely, accurate manner.

8. Issue endorsements for all client policy changes.

9. Perform new case installation.

10. Prepare all pertinent information, required documentation and correspondence to set up permanent case files and update system.

11. Prepare pre-renewal presentation materials and suggest or offer additional options or policies to clients and/or producers.

12. Review renewal actions, discuss with carriers, negotiate changes, draft renewal proposals and submit.

13. Schedule and hold renewal meetings with clients and/or producers. Update principals on renewal results within required time frames.

14. Attend seminars or training programs or other applicable seminars.

15. Document all telephone inquiries and pertinent policy information. 

WHAT YOU'LL NEED:

✅ Insurance Expertise – Strong understanding of Emerging Business in Commercial Lines coverages.Commercial Lines minimum 3 years experience. 

✅ Market and Industry Knowledge – Knowledge of the insurance marketplace, including carriers and coverage options.

✅ Client-Centric Mindset – Ability to clearly explain coverages to clients and provide tailored risk management solutions.

✅ Strong Communicator – Excellent verbal and written communication skills, with the ability to educate and advise clients confidently.

✅ Relationship Builder – Skilled at fostering and maintaining strong relationships with clients, carriers, and internal teams.

✅ Detail-Oriented & Organized – Capable of managing multiple accounts while ensuring accuracy in policies and proposals.

✅ Relevant Work Experience – Previous experience at a local agency or insurance is highly desirable.

✅ License– Property & Casualty 220 License preferred; Customer Representative 440 minimum allowed

COMPENSATION:

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

EMPLOYEE BENEFITS:

At NSI Insurance Group, we recognize the importance of our employees’ health and wellness. We care about our Employee-Owners, we care about our customers, and we care about the world around us. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family. Benefits include:

• Comprehensive medical, dental and vision plans with 100% company paid premiums and numerous supplemental benefit offerings.
• Generous Paid Time Off (21 days);
• Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution)
• Company paid life insurance, short and long-term disability;
• Financial support for professional development and licensure/designations;
• Opportunity for Hybrid work (4 days in the office and 1 day remote with a 220 license);
• And so much more!

JOIN AN AWARD WINNING TEAM!

** 2026 South Florida Business Journal Best Places to Work

** 2025 South Florida Business Journal Best Places to Work

** 2024 South Florida Business Journal Business of the Year Finalist

** 2024 South Florida Business Journal TOP 10 Best Places to Work

** 2016 through 2023 Big "I" Best Practices Agency

** 2022 Property & Casualty 360 Agency of the Year- National

** 2021 South Florida Business Journal Coolest Office

NSI Insurance Group, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

NSI Best Places to Work 2024 honoree: https://bizj.us/1qkcts

NSI Insurance Group won coolest offices to work 2021!: https://bit.ly/3sL7Jqm

Visit our Company Website: https://nsi.group/