Client Representative, Healthcare

Department: Healthcare
Location: Baltimore, MD
FLSA Status: Non-Exempt

Grow With Us

At RCM&D, our employees are also owners, invested in our work, our clients, and our communities. We’re looking for a Client Representative who values collaboration, takes pride in their contributions, and wants to grow with a firm where shared success truly matters.

Our Just Cause

Together, we’re creating a future where success is shared and communities thrive.

1. Our solutions and expertise empower our clients to realize opportunities, generate wealth and improve wellbeing. ​
2. Our shared ownership model aims to create prosperity for all colleagues that share our values and embrace our cause.​
3. Our generosity with both our time and money moves our ​communities forward.​

Who We Are

RCM&D, a Unison Risk Advisors company and 2025 Awarded Best Places to Work is ranked among the top independent insurance advisory firms in the United States. Founded in 1885, we leverage our 140+ years of experience and strong local, national and global reach to meet clients’ business objectives. 

We are relationship-driven, growth-minded, and deeply committed to doing the right thing for our clients, colleagues, and communities.

The Role

The Client Representative performs account transactions, summaries, endorsements, certificates, binders, billing, follow-up, correspondence and other essential functions to assist Client Managers on assigned accounts.  

What You’ll Do

• Develop thorough understanding of client businesses, their policies, practices and industries.
• Initiate the client service cycle and monitor timeframes and renewal deadlines.
•  Respond timely to client inquiries, incoming agency management system and company requests.
• Assist in preparing insurance company submissions as directed by Client Manager or Client Executive. 
• Review, order, and document renewals according to agency procedures. Investigate non-renewals.
• Review policy documents for accuracy prior to customer delivery.
• Maintain EPIC agency management system with up-to-date information regarding the clients’ current policy coverage (e.g. coverage limits, endorsements, driver/vehicle lists, certificate holders, etc.)
• Maintain activity system within EPIC on outstanding endorsements, correspondence, audits, reports, reporting form coverage, claims and follow up on overdue and suspense items; assist in maintaining expiration control log
• Prepare and ensure delivery of certificates, endorsements, policies, lost policy releases, FR19s, auto identification cards, and account balance statuses when requested. Initiate correspondence with companies and clients.
•  Process and follow up with clients on cancellation/late notice and reinstatement requests.
• Prepare billing following the agency’s credit and collection policies.
• Maintain basic knowledge of insurance/area of specialty.
• Understand and stay current with technical and professional standards.
• Service clients in accordance with internal auditing processes.<s> </s>
• Additional job duties as assigned.

What You Bring

Required Qualifications

• High School diploma or GED, plus 1 to 2 years of insurance experience with handling accounts.
• Team player with a positive attitude and willingness to learn; work collaboratively with internal and external stakeholders.
• Ability to work independently with limited supervision.
• Ability to learn third-party computer programs/websites.
• Possess the following skills:
• Strong oral and written communication
• Proactivity
• Critical thinking
• Organization and time management
• Accounting and analytical
• Strong attention to detail
• Project management
• Projects confidence in interactions with colleagues and clients.
• Contribute to team efficiency by sharing knowledge and best practices.

• Proficient with Microsoft Office Suite.

Preferred Qualifications

• Bachelor’s degree in business or a related field
• Experience with Applied EPIC (preferred, not required)
• Possess appropriate, jurisdictional licenses – Property and Casualty

How You Show Up (Our Core Values in Action)

Successful team members at RCM&D are:

• Reliable & Dependable – We build trust through reliability and consistency in everything we do
• Inspiring, Passionate & Positive – We are passionate about our work and inspire others through out dedication, positive attitudes and enthusiasm
• Driven by Integrity & Trust – We do what’s right, even when it’s hard or when no one is watching
• Selfless Team Players – We succeed together as a team by putting the needs of our clients and colleagues above our own
• Entrepreneurial & Solutions-Oriented – We challenge the status quo and don’t accept “no” as final

What We Offer

• Comprehensive benefits package
• Employee ownership through a 401(k) employer match and discretionary profit-sharing contributions
• Professional development and career growth opportunities
• Flexible work arrangements (remote and hybrid options) with a flexible paid time off approach

Equal Opportunity Employer

RCM&D, a Unison Risk Advisors company and founding member of Assurex Global, is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.