Senior Client Manager, P&C Construction– Job Description

Position Summary

The Senior Client Manager is responsible for delivering high-quality service to commercial clients by planning and executing tailored risk management and insurance service strategies. This role combines strategic collaboration with hands-on execution, partnering with internal teams and carriers to design, negotiate, and implement effective insurance programs.

Key Responsibilities

Functional Leadership & Ownership

•       Owns execution of client service strategy for assigned commercial accounts

•       Acts as subject matter expert in coverage, markets, and program design

•       Partners with Risk Advisors and Client Executives to align strategies

•       Supports decision-making for renewals, coverage structure, and carrier placement

Hands-On Execution & Delivery

•       Evaluates current client coverage programs and recommends enhancements

•       Develops proposals, coverage comparisons, and service deliverables

•       Creates high-quality underwriting submissions aligned with best practices

•       Negotiates pricing, terms, and coverage directly with insurance carriers

•       Executes program and coverage changes accurately and efficiently

Reporting, Quality & Operational Support

•       Ensures accuracy and quality of all client-facing deliverables

•       Manages timelines, priorities, and service-related workflows

•       Maintains knowledge of market trends, carriers, and coverage forms

•       Supports day-to-day service needs and issue resolution

Cross-Functional Partnership & Integration

•       Collaborates with Account Managers and service teams to ensure execution

•       Communicates effectively to ensure alignment across stakeholders

•       Builds strong relationships with insurance carriers and partners

•       Supports seamless coordination across departments and workflows

Growth, Change & Special Initiatives

•       Identifies additional coverage opportunities and program enhancements

•       Supports renewal strategy planning and execution

•       Participates in process improvements and service model enhancements

•       Contributes to client retention and growth initiatives

Process Improvement & Best Practices

•       Identifies opportunities to streamline and improve processes

•       Implements scalable and efficient service practices

•       Stays current on insurance industry trends and regulatory changes

•       Promotes adoption of best practices across the team

Accountability

•       Delivering effective and client-focused insurance service outcomes

•       Maintaining accuracy and quality across all deliverables

•       Building trusted relationships with clients and internal teams

•       Ensuring smooth execution during renewals and service cycles

•       Demonstrating ownership, prioritization, and sound judgment

Qualifications

Required

•       5+ years of experience in insurance or risk management

•       Property and Casualty license

•       Strong analytical, problem-solving, and communication skills

•       Ability to manage multiple priorities and deadlines

•       Proficiency in Microsoft Office

Preferred

•       Associate’s degree or some college education

•       Completion of INS designation or similar certification

Key Competencies

•       Client Experience Orientation

•       Ownership & Accountability

•       Problem Solving & Critical Thinking

•       Collaboration & Relationship Building

•       Time Management & Prioritization

•       Communication & Influence

•       Adaptability & Change Agility